Return Policy

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We at  McCall Electronics work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

If you want to return or exchange your purchase, please know that you can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents, packaging and your proof of purchase, and we will process your return or exchange. You can return or exchange cell phones, cellular tablets, mobile hotspots and cellular wearables ("Activatable Devices") within 14 days for a full refund. This return period applies to all customers. The returns time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. If your purchase at a store is directly with a vendor, then the vendor's return policy applies.

Some items we sell have a restocking fee if returned by a customer:

• There is a $45 restocking fee for Activatable Devices (excluding prepaid phones).
• A restocking fee of 15% of the item's purchase price applies to:
  • Drones
  • Digital cameras
  • Camera lenses
  • Camcorders (including action cameras)
  • Golf launch monitors 
  • Premium scooters
  • Super scooters
  • Mobility scooters
  • Electric wheelchairs 
  • Leg and body recovery systems
  • Projectors
  • Projector screens 
  • Premium cold tubs
  • Premium saunas
  • Special-order products 

There is no restocking fee i

The following items are nonreturnable once purchased:

• Custom and personalized orders
• Items marked as Final Sale
• Electric bikes
• Electric mopeds
• Non-subscription digital content (including digital gaming, but excluding Microsoft Office)
• Codes or prepaid cards (including third-party gift cards and prepaid phone cards)
• Vehicle replacement key fobs
• Memberships
• Trading cards (including Pokémon cards)
• Products with 300 or greater watt-hour capacity and plumbing items

The following items are nonreturnable once opened:

• Products that interact with bodily fluids
• SIM kits
• LEGO products
• Completed services
• Delivered home standby generators
• Delivered whole home backup
• Consumable items (including batteries, cleaning agents, oils, fuel, filters, cleaners, health supplements, health test kits, ink and 3D printer filament)

For safety reasons, hazardous materials (e.g., flammable liquids, flammable gases, items with lithium batteries, products with 300 or greater watt-hour capacity) cannot be mailed back to McCall Electronics , even if the item has been cleaned of these materials. Items that include a rechargeable battery must include the original battery to qualify for a return.

McCall Electronics  may require that you return your heavy items directly to the manufacturer (e.g., Burrow, Lovesac, Plunge and Sun Home).

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.

Gather the purchases you want to return, along with the original contents and packaging.

Returns in store
Avoid shipping charges and receive a refund more quickly by returning your items to any McCall Eelectronics store within the United States.

1. Include all original packing and accessories.
          a. If you do not have all the original packaging and accessories, that is okay. We can process a return with a small deduction on your refund for what is missing.
2. Bring your receipt or packing slip.

Returns by mail
You can return online purchases from McCall Eelectronics  through the mail as long as they are shipped to us from within the United States.

To return an online purchase by mail:

1. Pack your return in the original shipping package, if possible.
2. Include the packing slip and return label, and indicate the reason for the return.
       a. Don’t have a return label? Print a return label now
3. Include all original packaging and accessories.
       a. If you do not have all the original packaging and accessories, that is okay. We can process a return with a small deduction on your refund for what is missing.
4. Send your return to:

McCall Electronics Returns
600 Park Loop Rd
Suite D
Shepherdsville, KY 40165

For proof of delivery, we recommend that you return items via UPS or insured USPS. McCall Electronics does not accept international return and exchange shipments.

Returning a major appliance
We want you to be satisfied with your purchase from us. Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), please contact us immediately regarding defects, damage or other issues. Please do not contact the store. Call us at 1-818-394-7749 

Refund method and timing
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

If you paid more than $800 in cash, more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. If you paid all or some of the purchase price using a McCall Electronics Gift Card, those funds will be returned to you in the form of a new McCall Electronics Gift Card or e-Gift Card.

Damaged, defective or incorrect items
If you receive a product that is defective or that is not the product you ordered, please return it to a McCall Electronics  store and we will arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-818-394-7749. We will cover all reasonable and customary ground shipping fees.

For proof of delivery, we recommend that you return items via UPS or insured USPS. McCall Electronics does not accept international return and exchange shipments.

Returns lacking proof of purchase
Reimbursements on returns lacking proof of purchase may require an email address and may be denied or limited, and state sales taxes and fees will not be reimbursed.

Product accessories and packaging
Please return items with all accessories and packaging. If you do not, we may either deny the return or allow a return with a nonrefundable deduction on your refund for what is missing.

Bundle discount and free items
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.

Connected and Wi-Fi devices
Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for cancelling your service contract with the carrier and for all carrier charges.

There are two ways to return your phone or device and cancel your service:

• Return your device to a McCall Electronics store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
• Call McCall Electronics  Mobile at 1-818-394-7749 (6 a.m. to midnight, CT) for instructions on how to return the device by mail.

Holiday decorations
Products in Halloween decorations and Christmas decorations categories can be returned within 15 days for all customers for a full refund.

Extended returns
The following items have an extended return period: 

• Litter boxes have a 90-day return policy for all customers
• Pet training devices
• Hearing aids have a 60-day return policy for all customers

Please note that hearing amplifiers follow our standard 15-day return policy.

Entertainment products
Opened physical copies of computer software, movies, music, video games, books, video game guides and sheet music can only be exchanged for an identical item.

Services, subscriptions and Microsoft 365 and Office
Return and refund details on services and subscriptions, including anti-virus software and Microsoft 365, are found in their terms and conditions, available at mccallelectronics.com/PlanTerms. Microsoft Office can be returned within 30 days by all customers for a full refund. If you have purchased a service that you have not used but you now wish to return and you are unable to return in a store, please contact us at  (1-818-394-7749).

Please remember to remove your personal data and other information from the products you are returning. To learn more about our privacy practices, please see www.mccallelectronics.com/privacy.

If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to McCall Electronics need to occur within the U.S.

At McCall Electronics , our purpose is to enrich lives through technology. We collect, use, and share information about consumers to fulfill our purpose, meet (and hopefully exceed) customer expectations, and provide value to our stakeholders and the communities we serve.

This Privacy Policy is designed to give you an understanding of the personal information options we provide to all Americans, what types of information related to consumers we collect, how we use that information, and how we share that information. We also discuss other topics we think you’ll find relevant to personal information.

Creating a policy that does this isn’t as easy as it may sound—if we provide too much detail the policy might get too long or confusing. But, on the other hand, we want to provide enough detail to be clear and informative.

We hope you find that we’ve struck the right balance. Several state laws require us to describe our privacy practices using specific definitions and providing specific details—you can find information consistent with applicable state law on our State Privacy Rights page. And if you still have any questions about our privacy practices, feel free to ask using our contact information provided below.

So with that, let’s get started.

First, we want to be clear how this Policy applies. This Privacy Policy applies to McCall Electronics and  retail stores and other locations and events . This Policy also applies to digital properties (we use “digital properties” to include websites and mobile apps) owned or operated McCall Electronics LLC .and any of our subsidiaries, unless that property or subsidiary has its own privacy policy (which would instead apply).

While only required by a relatively small number of US states, we provide the following options to all Americans:

• Access: We’ll give you a report on the personal information that McCall Electronics has about you. Just submit an access request to get started.
• Deletion: You can ask us to delete certain personal information we have about you by submitting a deletion request. Exceptions apply.
• Advertising Opt-Outs: Some states have nuanced requirements that, for McCall Electronics, impact sharing of information for advertising purposes. We’ve provided the opportunity to make an opt-out choice that meets or exceeds applicable state-law requirements.

We may collect information relevant to you in three ways.

First, we may collect information directly from you. This could be as part of your interactions with McCall Electronics personnel, such as at our retail stores or during in-home visits, or when you provide information though our digital properties.

The personal information we collect directly from you may include things such as:

• Name
• Postal address
• Email address
• Phone number
• Payment card number and other payment information
• Survey responses
• Chat submissions
• Reviews and other content you post on our digital properties in publicly accessible blogs and other forums (be aware that anyone who accesses these posts may view, collect, and use the information you provide)
  

In certain situations, we may also collect other information directly from you such as:

• Driver's license number (for example, if you return a product or apply for credit)
• Social Security Number (for example, if you apply for credit)
• Location information (such as when you ask us to tell you about nearby stores)
• Demographic and lifestyle information (for example, if you sign up for a registry or birthday list)
• Health information (for example, if you purchase a hearing aid)
• Fingerprints 
• Facial or wrist geometry (for example, if you choose to use  virtual try-on tool, with your permission your camera will scan your facial or wrist geometry. The experience is exclusively done in real time, and we do not retain such data after you use this feature.)
  

Second, we will collect such information by observing behavior — either in the “real world” or through our digital properties.

Store cameras & sensors
Our stores may use cameras and sensors for asset protection and other operational purposes, such as measuring traffic patterns and protecting and improving our business.

Information collected automatically
Our digital properties are not designed to respond to “do not track” requests from browsers. We may collect information about your digital interactions with us including, for example:

• Type of device and/or browser you’re using
• IP address
• Browsing behavior while visiting our digital properties
• The URLs of the websites visited before visiting our site (these are called “referring URLs”)
• IMEI/UDID (a numeric identifier for your mobile device)
• MAC address (another kind of numeric identifier for your mobile device)
• IDFA (Apple’s ID for advertising, a randomly generated number)
• AAID (Google Android’s unique ID for advertising)
• Location information

Most current operating systems on mobile devices require that a user give permission for a specific app to collect specific location information—don’t give our app permission if you don’t want that information collected. Mobile devices also often provide users with the ability to adjust settings related to sharing specific location information. Note that adjusting these settings does not completely eliminate the ability of others to develop location information about your device (such as non-specific location information derived from IP addresses).

Collection by others
our partners use cookies, pixels, tags, or similar technologies on our digital properties. We may permit third-party service providers to collect and process some information from our digital properties through these or other automated means. We may share personal information with those providers and may have similar arrangements with interest-based advertisers. See above regarding “Advertising Opt-Outs” to learn more on how you can limit this collection and sharing and below for more on interest-based advertising.

Our digital properties link to other companies’ websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you are visiting to understand their privacy practices—our policy will not apply to others’ digital properties.

Third, we may receive information about you from other sources, independent of you. For example, we may receive information about you as a gift recipient or as the person designated by another customer to pick up a purchased item at our store. We may receive information relating to you from our financial-services partners, consistent with federal law and the specific partner’s privacy notice, arising from our  Credit Card program or other financial services. We may also receive information related to you from data brokers or other third parties.

We will use information about you to meet your expectations, give you a great experience with McCall Electronics, and improve our business to better serve you and others in the future. Some examples of this may include:

• Identifying you or a device on our digital properties to personalize or customize experiences
• Fulfilling orders and requests for products, services, or information
• Processing refunds, returns, and exchanges
• Tracking and confirming orders
• Delivering and installing products
• Managing and providing benefits 
• Managing our  Credit Card program, including taking applications and actions to enhance card usage and service
• Conducting research and analytics
• Engaging in internal uses with the purpose of enhancing existing or creating new products, services, digital properties, and technologies
• Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance a service or device that is owned, manufactured, manufactured for, or controlled by us
  

We will also use information related to you in efforts to protect you, our customers,  and other stakeholders. Examples may include detecting and responding to security incidents, protecting against and responding to malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity. We also may use such information to comply with and enforce applicable legal requirements, relevant industry standards and our policies.

We may use location information collected by a digital property to, for example, help you locate the closest Best Buy store, use special mobile features within some of our stores, or provide you with helpful messaging in our mobile app. We also may use this information to provide you with personalized content, information, or notices (including, but not limited to, notices that may be required by law based on your location).

Finally, we will seek to tell you about technology and other products and services that we think you will find useful through marketing, advertising, and other communications. That means we will use information about you to predict what you may find useful (or just fun and interesting). We or other advertisers may use those predictions to choose marketing messages to send you on our or others’ digital properties and monitor the response to that message.

We may combine or share information among current or future  companies, including affiliates and subsidiaries.

We may share your information with third parties to perform services on our behalf such as:

• Fulfilling orders and delivering packages
• Scheduling and performing product installations
• Providing customer care and technical support, including servicing products
• Sending marketing communications and providing advertising services
• Measurement and reporting of advertising frequency, attribution, and performance
• Personalizing customer experience on our digital properties
• Fulfilling subscription services
• Conducting research and analysis
• Processing credit card payments
• Detecting fraud and other illegal activity

We also may share personal information in connection with co-branded product or service offerings (including sharing personal information with business partners to validate offers). Additionally, we may share personal information in connection with financial products or services related to our business, such as private-label credit cards or a lease-to-own program. For example, when you apply for a  Credit Card, and while you have a  Credit Card, we share personal information about you with our banking partners that issue the card.

We work with a number of companies that provide products or services directly to you through our Marketplace. We share personal information about you with these companies to support a transaction at your request. They are prohibited from using such information for any purposes other than in support of making their products or services available to you or as otherwise allowed by us, such as in a co-branded offering or joint-marketing venture.

Sometimes we may be required to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it is necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect , our customers, or others.

We may share personal information in the event of a corporate sale, merger, acquisition, joint venture, reorganization, divestiture, dissolution, liquidation, or similar event.

You can opt out of interest-based advertising from third-party providers who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising at www.aboutads.info/choices.

As a general rule, when we share personal information the contract between us and the receiving party places specific limits on how they use the information in support . However, this general rule does not apply to some information sharing for advertising purposes. For example, we may share browsing history from our website or our prediction of your preferences/interests and personal information (like a device identifier or IP address, for example) with third parties to support providing you or a device relevant ads. Some recipients may combine this information with assumptions based on other information they have collected in order to tailor ads to you or the identified device.

As another example, we may share consumer purchase history with social-media companies so that, if you have an account with that company’s digital properties, they can improve the performance of our advertising on their properties and we can better assess how those advertisements performed. Some of these companies will combine this information with other personal information for their own purposes, independent of , but are obligated by law to follow their own privacy policy.

See above regarding “Advertising Opt-Outs” to learn more about asking us to limit this type of sharing for advertising purposes (referred to as a “sale” by a number of state laws).

Our digital properties may include ways to interact and share using social media, through features such as a “thumbs up” button, "share this" button, or interactive mini-programs that run on our website ("widgets"). These features may collect information such as your IP address or the page you are visiting on our website and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature.

We use a variety of cybersecurity measures designed, under a risk-based approach, to ensure the confidentiality of information about you from bad actors. However, as set forth in the applicable terms of use for each digital property, we cannot and do not guarantee the security of information we collect.

You also can do your part to help protect the information you provide to us. Create a strong password. Use that password only on our digital properties and not on other sites or for other accounts. And do not share your password with anyone—especially anyone claiming to work with us. We would never contact you and ask for your password—ever.

We do not knowingly solicit or collect personal information from children under the age of 13 without parental consent. If we learn that we have collected personal information from a child under age 13 without parental consent, we will promptly delete that information. Our digital properties are not intended for minors under age 18 and we also ask third parties who share personal information with us, including data brokers, not to include any information concerning children or minors under the age of 18 if possible. If you believe we are processing information about a child or minor without parental consent, please contact us as specified in the “How to contact us” section below.

Please note that in some cases we may not be able to remove content posted on our properties, in which case we will let you know if we are unable to do so and why. Additionally, even if we are able to anonymize or make content or information no longer visible on our digital properties at your request, this cannot ensure complete or comprehensive removal of the content or information from the internet.

We may need to update our Privacy Policy as we and our customers grow and evolve. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of posting a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes .

If you have any questions about our Privacy Policy or practices, please contact us.

Phone
1-818-394-7749

Email
customercare@mccallelectronics.com

Address

McCall Electronics
Attn: Customer Care/Privacy
7691 Penn Avenue South
Richfield, MN 55423-3645

You also may contact us at the above to stop receiving direct mail from us. If you wish to make an Access, Deletion, or Advertising Opt-Out request as discussed at the start of this policy, you or your a

If you are a California resident and would like to learn more about your rights under California’s laws, or review a privacy policy and notice consistent with the same, visit our State Privacy Rights page.

If you are a Colorado resident and would like to learn more about your rights under Colorado's laws, or review a privacy policy and notice consistent with the same, visit our State Privacy Rights page.

If you are a Connecticut resident and would like to learn more about your rights under Connecticut’s laws, or review a privacy policy and notice consistent with the same, visit our State Privacy Rights page.